Don't worry, your balance is not stored on your key tag. You will not lose any funds, but to ensure nobody else uses it, you should unlink the lost key tag from your account.

Unlinking a lost key tag

You can remove misplaced key tags via your App Dashboard. Using the "Trash can" icon on the unwanted key will prevent that key from being used. See this page for more information.

I've also lost my actual keys!

Send an email to help@go-penny.com, with a description of your keys. We'll reach out on your behalf to other recent users of that Penny location to help you find them.

I need a new key tag!

Please see our retailer list: Where can I get a key tag?

I've found my key tag!

Great! You can re-link it to your account using the "Add Tag" button on your App Dashboard. You can also use this button to add additional tags to your account. See this page for more information.

I've found someone else's key tag!

Please send an email to help@go-penny.com, tell us the tag number, and attach a photo of the tag if possible. We'll reach out to the owner to let them know.