Why does my Penny profile have a negative balance?

Sometimes your credit may slip into negative amounts.

This can happen for a number of reasons, including:

• Late departure from a site, resulting in additional overnight camping fees being applied
• An offline site coming back online, resulting in unprocessed transactions being sent
• Charges being applied to your profile by the Penny team (we'll always communicate with you about this if it happens)

To continue to use services, you will need to top up. Please contact us with any concerns or queries and we will be happy to assist.