Can I get a refund of my unused balance?

Yes!

• There is a ◇5 fee for any balance transferred out of Penny.
• We can only refund to the card used for top up. Transferring to regular bank accounts is not allowed.
• If you would like a refund please email help@go-penny.com with your request

You are welcome to keep the account open with funds in it. Your account will not expire for at least 2 years of inactivity. You will also get an email notification if that is going to happen. 

Please note that it can take up to 3 business days to clear funds for New Zealand issued (local) cards, and up to 10 business days for Internationally issued cards.