Can I get a refund of my unused balance?

Yes!

• There is a ◇5 fee for any balance transferred out of Penny.
• We can only refund to the card used for top up. Transferring to regular bank accounts is not allowed.

You are welcome to keep the account open with funds in it. Your account will not expire for at least 2 years of inactivity. You will also get an email notification if that is going to happen. 

Please note that it can take up to 3 business days to clear funds for New Zealand issued (local) cards, and up to 10 business days for Internationally issued cards.